Virtual Server (VPS) – Service Manual

Last Update 10/11/2021


This manual contains all of the information about MasterDC’s VPS. It will lead you through the first steps in Customer Administration, and in the “Might Find Useful” section are links for the most common operations customers want to perform. In addition, you can read about billing options, provided warranties, and the extension or deactivation of your services in the included links at the end of this manual.

Getting Started

You can set up a VPS automatically on the Virtual Servers product page. After setting up the server, you will receive a confirmation email with the assigned IP addresses, virtual server ID, admin password, and VPS configuration.

  1. Information about the service – your account and billing details can be found in the Customer Administration system. Use the login details you chose when you set up the service. Always log in via https://admin.masterdc.com/.
  2. You can change the server parameters. First, select the server you want to change in the Virtual Server section, then choose the Edit tab.
  3. To restart the server, choose the Actions tab, and click Restart.
  4. You can also set up DNS and DNSSEC management.
  5. If you requested server backup, our tutorial can help you connect to the backup space.

In the case of any technical issues, please get in touch with our support on +420 515 919 805 (Option 1 for DC Brno, Option 2 for DC Prague) or email support@master.cz. Alternatively, create a ticket to contact support and administrators in the Customer Administration Ticket section.

Note: When contacting technical support, you will be asked to provide the support password you received in the activation email. You can also find it in Customer Administration (Username > Support Password).

Might Find Useful

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