Customer Administration – Guides for MasterDC Customer Portal

Customer Administration

Customer Administration

AntiDDoS Protection RioRey: Service Statistics

An overview of the AntiDDoS protection service, which detects and mitigates DDoS attacks in real time, is available in the Customer Administration. The guide provides details about this section of the system, explains the various filtering options and attack types, and includes a description of the email reports.
Two-factor authentication in Customer Administration

To increase the security of user accounts, you can activate two-factor authentication in the Customer Administration.
Customer Account: Managing Users and Permissions

For easier service management, you have the option of assigning user sub-accounts to your main account in Customer Administration.
Statistics Generated in Customer Administration

In Customer Administration, there are reports and diagrams of servers and routes traffic. In this guide we explain all about this data and where to find it.
Where To Find Server, Port, and Power Supply Information

Instructions on finding all the device specifications, including the server ports, location, IP addresses, etc. in MasterDC Customer Administration.
Password Sharing within MasterDC

Share passwords with our employees securely via a module in Customer Administration. This guide describes how to do it.
Extending or Deactivating Services

A brief overview how to proceed when changing service parameters or switching to another service.
Billing and Warranty Claim Process

Overview of the billing and available tariffs of MasterDC services. The last section also provides information on how to deal with incorrect billing or any service complaints.

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