On-site support

Our technicians at your service

Do you need any help with server administration? Don’t you have your own administrator or did he just left on vacation? Within the On-site support service, our technicians will arrive directly to you. At Master Internet, we know all about servers and networking technologies. Plus to every technician, there always will be available remotely an experienced Windows or Linux administrator as needed.

Initial analysis of existing solution

Current state analysis is a first step of our cooperation. Only on the basis of this analysis can we reasonably decide whether and under what conditions we will implement the service.

Experienced professionals

In 1998, we started as a small provider and gradually developed into the leading operator of two professional data centers.

Personal approach

We are convinced that successful cooperation lies primarily in mutual understanding. That is why we listen to each customer and we can tailor the service to suit their needs.

Satisfied customer

Hiring the IT specialist from the MasterDC team seems as the perfect service for me. If any of my technologies would need an intervention, I will simply ask experienced administrators and technicians to intervene.

Tomas Mertha, administrator

The intervention can involve

  • analysis of current state
  • hardware management incl. replacement of defective parts
  • remote management of software incl. virtualized solutions (VMware, Hyper-V, OpenVZ, OpenStack)
  • remote management of operating systems (CentOS, Debian, Ubuntu, Windows Server)
  • management and automation of SSL certificates incl. their deployment
  • restoring data from backups
  • instrumental works when connecting network infrastructure
  • management and analysis of the server room
  • other administrative tasks carried out on request

We are able to help with supporting your customers

We have non-stop technical support staff speaking fluent English, Czech and, in some cases, Slovak language as well. We will be glad to help you with telephone or email support for your customers.

Certified professionality

Our on-site support alone has, or will be in touch with colleagues who acquired certificates which confirm their professional knowledge and skills.

  • Cisco Certified Network Professional (CCNP)
  • Juniper Networks Certified Internet Specialist - Service Provider Routing and Switching (JNCIS-SP)
  • VMware Certified Professional (VCP)
  • Red Hat Certified Engineer (RHCE)
  • Intel Technology Provider
  • MCSA: Windows Server 2012
CISCO
Juniper
Redhat

Microsoft
VMWare
Intel

Want to know more about On-site services?

The right place for your data

OUR DATA CENTERS ARE LOCATED IN PRAGUE AND BRNO