Hire Customer Support for Your IT Projects

Do you operate web hosting, own applications, or manage other technological projects? Utilise our capabilities and rent technical support from MasterDC. We are here day and night, all year round.

24/7/365 available
customer support
Immediate response
to inquiries and incidents
Professional team
with the necessary expertise
Continuous
system monitoring

We Provide 24/7 Support for Your Customers

You get a team of experts available around the clock to cover your support requirements and improve your customer experience.

MasterDC’s experts can handle customer inquiries, respond to security incidents, monitor systems, and escalate issues to authorised personnel according to predefined rules and scenarios.

Outsourcing can save up to 65% of the costs associated with maintaining an in-house team.

How We Communicate

We do not believe in controlled dialogue. There is always a real person on our line ready to assist you immediately. We can communicate with your customers via:

Issues We Typically Address

How Cooperation Works

Getting to Know the Project

Initially, you will introduce us to your products, applications, or technologies.
1

Setting the Rules

Together, we will establish procedures and prepare FAQs and other documents to guide our collaboration.
2

Testing the Process

We will then test processes, communication, and the correct handling methods for various requests and events in simulated scenarios.
3

Getting Started

After testing and approval of the procedures, we will launch the collaboration. We will also be available 24/7 and ensure full L1 support responsibilities.
4
Arrange an Initial Consultation

Who We Have Already Helped

Certified Expertise

For nearly thirty years, MasterDC has been providing IT infrastructure services to companies and institutions. Through our data centres, a significant portion of the Czech internet traffic flows.

VMware certified
VMware Tanzu
Certificate RIPE Database
Certificate BGP Security
Certificate IPv6 Security Expert
Fenix
AWS certified
Mikrotik certificate

24/7 technical
support

Professional server
management

Two locations
for your data

Custom enterprise
solutions

Get technical support for your IT project




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