Expert Support /

Support Outsourcing

Hire customer support for your IT projects

Do you operate web hosting, own applications, or manage other technological projects? Utilise our capabilities and rent technical support from MasterDC. We are here day and night, all year round.

Learn more
Need consultation
24/7/365 available
customer support
Immediate response
to inquiries and incidents
Professional team
with necessary expertise
Continuous
system monitoring

We provide 24/7 support for your customers

You get a team of experts available around-the-clock to fully cover your support requirements and improve your customer experience.

We handle customer inquiries, respond to security incidents, monitor systems, and escalate issues to authorised personnel according to predefined rules and scenarios.

Outsourcing can save up to 65% of the costs associated with maintaining an in-house team.

How we communicate

We do not believe in controlled dialogue. There is always a real person on our line ready to assist you immediately. We can communicate with your customers via:

  • E-mail
  • SMS
  • Phone
  • Online communication platforms like Slack or Mattermost

Issues we typically address

  • Handling requests
  • Setting permissions
  • Contacting authorised persons
  • Answering questions
  • Processing system events
  • Remote assistance
  • Service restarts
  • Responding to security risks

How cooperation works

Getting to know the project

Initially, you will introduce us to your products, applications, or technologies.
1

Setting the rules

Together, we will establish procedures, prepare FAQs, and other documents to guide our collaboration.
2

Testing the process

We will test processes, communication, and correct handling methods for various requests and events in simulated scenarios.
3

Getting started

After testing and approval of procedures, we will launch the collaboration. We will be available 24/7 and ensure full L1 support responsibilities.
4
Arrange an initial consultation
Schedule meeting

Whom we have already helped

Deufol – Logo
11 years with us
"Technicians and administrators in Master always do their best to help asap. And I must admit it has not happened so far that we would not find the solution. In the very beginnings, it was the Technical Director Martin Žídek alone who got us out of the tight spot."
Karel Marciniszyn
Corporate Manager IT Administration and Support
ByznysWeb – Logo
12 years with us
"Each and every year having used Master services, we have been more and more satisfied. In terms of “nothing is impossible” motto, they solve each specific request. Due to quality technologies our e-shop solution is fast and safe. Premium clients particularly appreciate protection against DDoS attacks and 99.9% e-shop availability."
Juraj Bystrický
CEO ByznysWeb.cz
Siko koupelny – Logo
12 years with us
"MasterDC helps keep the technology center of the digital world at Siko. Thanks to their capable admins, I basically only know about Master’s services during invoicing."
Jiří Prášek
Technical Support Manager

Certified expertise

For nearly thirty years we have been providing IT infrastructure services to companies and institutions. Through our data centers, a significant portion of Czech internet traffic flows.

24/7 technical
support

Professional server
management

Two locations
for your data

Custom enterprise
solutions

Get technical support for your IT project




    Would you like to schedule an online consultation now?

    Our specialists will select a service or customise an offer for you.

    Book a date
    +420 515 919 805
    info@master.cz